![]() ![]() Since people can type questions or prompts for Bard or ChatGPT, they don’t have to clear the hurdles of voice interaction, such as recognizing different accents. However, upgrading Google Assistant or another more established voice assistant with generative AI is not straightforward. Merritt says that surveys he performed of smart speaker users for three years found that people stuck to core use cases such as answering factual questions, checking the weather, playing music, and setting timers. He points to layoffs at Amazon’s Alexa team in 2022 and the Google Assistant team being reassigned to focus on Bard this year as acknowledgements of the ceiling on the capability of those so-called smart assistants, which are incapable of many things Bard or ChatGPT can do, like draft an email. The debut of ChatGPT, Bard, and similar bots has shone new light on the shortcomings of older AI helpers such as Google Assistant and Amazon’s Alexa, which still struggle with conversational skills that come naturally to people, like being able to engage in ongoing back-and-forth dialog.Īlexa and Google Assistant didn’t take off as their creators thought they would, says Arte Merritt, who is currently working on a generative AI startup but was previously global partnership leader for conversational AI at Amazon. Google Assistant has 700 million monthly users today, Hutchison says, while Bard is “an early experiment.” Experiments and user testing to inform how to apply Bard across Google products are ongoing. ![]()
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